Cancellation & Exchange Policy for AfriXpress 

Last Updated: 20/04/2025

At AfriXpress , we strive to process orders quickly to ensure timely delivery. Please review our cancellation and exchange policy before placing an order.

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1. Order Cancellation Policy

Orders can only be canceled within 5 hours of placement.

After 5 hours, the order will be processed, and cancellations will no longer be accepted.

To request a cancellation, contact our customer support at afrixpress1@outlook.com with your order number.

2. Exchange Policy

Exchanges are only allowed for defective, damaged, or incorrect products.

Requests for exchanges must be made within 5 hours of placing the order.

After 5 hours, no exchanges will be accepted unless the product is defective upon delivery.

To request an exchange, contact customer support with supporting evidence (e.g., photos of the item).

3. No Exceptions After 5 Hours

Once the 5-hour window has passed, all orders are considered final.

Customers are responsible for reviewing their orders carefully before confirming payment.

4. Contact Us

If you have any questions regarding cancellations or exchanges, please contact us at Afrixpress1@outlook.com 

By using AfriXpress, you acknowledge and agree to this Cancellation & Exchange Policy.